YOM

Grievance Officer

Last updated:

Write to us if you have a complaint about YOM, about content on a page or site we host, or about how we handle your personal data. Complaints from anyone are welcome, whether or not you have an account.

Grievance Officer

Shikha Gupta
Aapastech Private Limited
Registered office: 8/3, 2nd Floor, Roop Nagar, Delhi 110007, India
Email: contact@aapastech.com
Phone: +91 96677 47082

How to complain

Email us with “Grievance” in the subject line. Tell us your name and how to reach you, the page, site or account the complaint is about, what happened, and what you would like us to do. Attach screenshots or links if you have them. For a request about your personal data, tell us which product you use and the email address you use with us, so we can find your records without asking for more than we need.

Or use this form. You get a reference number as soon as you send it.

A link is enough. Please do not send us copies of private images.

What happens next

  • We acknowledge your complaint within 24 hours and give you a reference number.
  • We resolve it within 7 days.
  • If you ask us to remove content we host that breaks our rules for users (see our terms), we act within 36 hours. Claims about who owns the content, or about intellectual property, can take up to 7 days because we need to hear from both sides.
  • If content shows you in a private or sexual way, or pretends to be you, including images changed with AI, report it and we will remove it or block access within 2 hours.
  • Requests to see, correct or delete your personal data, or to withdraw consent, are answered within one month. Most take far less.
  • Orders and notices from courts and government authorities can be sent to the same address. We act on them within the time the law sets.

If you are not satisfied

  • Under India’s Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you can appeal our decision to the Grievance Appellate Committee at gac.gov.in within 30 days of hearing from us.
  • For personal data, once the relevant parts of the Digital Personal Data Protection Act, 2023 apply, you can complain to the Data Protection Board of India after using this process.
  • In the European Union you can complain to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee) or to the data protection authority where you live. In the United Kingdom you can complain to the Information Commissioner’s Office (ico.org.uk). Shikha Gupta is also the privacy contact for Aapastech OÜ.
  • In Canada you can contact the Office of the Privacy Commissioner of Canada, and in Quebec the Commission d’accès à l’information. Shikha Gupta is also our Privacy Officer for 14818032 Canada Inc. and the person in charge of the protection of personal information for Quebec (contact@aapastech.com, +1 437 800 0190).

Which company you deal with

YOM is run by three companies in the same group. Which one you deal with depends on where you are. For a business account, that is the country of the business's billing address.

  • India: Aapastech Private Limited (CIN U72900DL2022PTC395508; registered office 8/3, 2nd Floor, Roop Nagar, Delhi 110007, India). It is the data fiduciary for your personal data under Indian law.
  • European Union and United Kingdom: Aapastech OÜ (registry code 16453146, VAT EE102489493, Tornimäe tn 3 // 5 // 7, 10145 Tallinn, Estonia). It is the controller of your personal data under the GDPR and the UK GDPR.
  • Everywhere else: 14818032 Canada Inc. (Burlington, Ontario, Canada). It is the controller of your personal data.

The three companies share engineering, hosting and support, and each processes personal data for the others under a written intra-group agreement. In this document “YOM”, “we” and “us” mean whichever of them you deal with.

This page is also available in Hindi (हिंदी). Ask us at the address above if you need it in another language listed in the Eighth Schedule to the Constitution of India and we will send it within 7 days.